Careers
Are you a creative with a positive demeanor, incredible attention to detail and a heart for people? You may be a great fit for the Authenticality Co. team!
We're currently hiring for the following positions:
Lead Creative Retail Associate
Compensation: $17+/hour, compensation based on experience
Description: The Lead Creative Retail Associate serves as both a hands-on sales associate and a day-to-day leader in our facility. This role is ideal for someone passionate about wellness, creativity and building community through meaningful customer experiences. The Lead Associate supports store operations, facilitates creative workshops, and mentors fellow associates while modeling the values of ACO.
Key Responsibilities
- Deliver a high standard, personalized customer experience that reflects ACO’s values
- Support and guide team members in customer service best practices
- Address customer concerns and ensure satisfaction with professionalism and care
- Lead candle-making, fragrance blending, and body product workshops with energy and expertise
- Prepare materials, set up the space, guide participants, and ensure smooth operations
- Train and support other associates in workshop facilitation and customer engagement
- Open and close the store, ensuring all procedures are completed accurately
- Assist with inventory tracking, restocking, visual merchandising, and cleanliness
- Maintain consistency in store appearance and atmosphere
- Provide guidance, support, and informal coaching to retail associates during shifts
- Assist in onboarding and training new hires
- Help maintain a positive, inclusive, and collaborative team culture
- Act as shift lead and decision-maker in the absence of the manager
- Communicate clearly and respectfully with team and leadership
- Contribute feedback and ideas to improve store systems, products & experiences
- Embody and promote ACO’s mission, vision, and values through daily actions
- Share customer feedback and ideas that align with our brand
Required Skills & Qualifications
- 3-4 years of retail, customer service and/or leadership experience
- Strong interpersonal and communication skills
- Energetic, reliable, collaborative, takes initiative and works well within a team
- Must be comfortable leading groups and facilitating creative activities
- Must be passionate about building connection with customers
- Strong attention to detail, strong problem solving and critical thinking skills
- Ability to work evenings, weekends, and workshop events as needed
What You’ll Gain
- A supportive, creative work environment rooted in purpose and community
- Training, mentorship and opportunities for growth and development
- Involvement in store events, product development, and wellness initiatives
- The chance to be part of a team changing the way people view self care, self love & the world around them
